Frequently Asked Questions

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Why do we have earwax? What does it do?

Earwax is natural and important. It helps:

• protect the ear canal from dust and bacteria

• keep the skin inside the ear healthy

• trap small particles before they reach the eardrum

Earwax only becomes a problem when it builds up and blocks the ear canal, which is common in older adults.

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Why do care-home residents get earwax blockage more often?

Earwax builds up more easily in older people because:

• the wax becomes drier and harder with age

• hearing aids can push wax deeper into the ear

• reduced jaw movement affects natural wax clearance

This is why regular ear care is often needed in care homes.

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How is earwax removed?

We usually remove earwax using microsuction, a gentle and widely used method in the UK.
It allows us to see clearly inside the ear and remove wax safely, stopping at any time if the resident becomes uncomfortable.

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Is microsuction safe?

Yes, when carried out by a trained professional.
Microsuction is considered one of the safest methods of earwax removal because:

• it is done under direct vision

• no water is put into the ear

• it can be stopped immediately if needed

Resident comfort and safety always come first.

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What is involved in a microsuction appointment?

During the visit:

• the ear is examined with a light or camera

• microsuction is used to gently remove wax

• we stop if the resident feels uncomfortable

• aftercare advice is given if needed

Appointments are calm, unhurried, and adapted for very elderly residents.

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Do ear drops or softeners need to be used first?

Yes, in many cases.
Using earwax-softening drops (such as olive oil or a recommended softener) for several days before treatment:

• softens hard wax

• reduces discomfort

• improves the chance of success in one visit

Clear instructions will be provided.

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Is earwax always removed in one visit?

Not always.
Very hard or long-standing earwax may need to be removed over more than one visit.
This is safer than forcing removal in a single session.

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What if earwax cannot be safely removed?

If earwax is too hard, too deep, or medically complex, we may recommend:

• further softening and another visit, or

• referral to a private ENT specialist for removal

This is done to protect the ear and avoid complications.

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Can I remove earwax myself or help my relative do it?

We do not recommend trying to remove earwax yourself.

Cotton buds, ear candles, and home tools can:

• push wax deeper

• damage the ear canal

• cause infection or injury

Using ear drops to soften wax is usually safe, but removal should be done by a trained professional.

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Is earwax removal discounted under the membership?

No.
Earwax removal is included as part of a hearing care plan, not discounted.
The plan covers regular care, monitoring, and follow-up rather than reduced-price procedures.

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Why is there a minimum 6-month commitment?

Earwax and hearing problems are usually ongoing.
A minimum 6-month commitment allows regular care and follow-up, which leads to better comfort, hearing, and long-term outcomes.